Refund and Returns

Overview

We offer a 30 day refund/reprint policy

Since this is a print on demand store we do not offer refunds due to ordering wrong size, color, or simply changing your mind.

To be eligible for a return, your item must be damaged or a manufacturing error.

To complete your return, we require a receipt or proof of purchase. Please email pictures or videos of the defective products.

Please do not send your purchase back to the manufacturer unless asked to do so. In most cases a refund or reprint will be issued.

Refunds

Once your email is received with pictures or video attached of the defective item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or reprint.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A reprint will take up to seven business days to process. You will be notified when it ships.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Wintyarts@proton.me.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Wintyarts@proton.me.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.